Infrastructure & Operations

Managed Print Services Vendor Assessment Questions

Use this document as a “shopping list” to jump start an initial draft of the RFP and, more importantly, scoring requirements.

End-User Print Requirements Survey

Gather feedback on end-user needs and requirements.

Printer Reduction Tool

Use this printer reduction tool to help you organize your printer inventory, calculate total printing costs, and visualize printer usage.

Enterprise Printing Roles and Responsibilities RACI Guide

Assign key tasks for the project across Strategy & Planning, Vendor Selection, Implementation, and Operation.

Enterprise Printing Project Charter

Document the parameters of the print reduction project, your goals, desired business benefits, and metrics.

Re-Envision Enterprise Printing – Phases 1-3

Don't settle for printer consolidation: seek the elimination of print.

Re-Envision Enterprise Printing

Re-envision your enterprise print environment by documenting your current printer inventory, costs, and usage; identifying opportunities to reduce print; developing a...
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Define Requirements for Outsourcing the Service Desk

Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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Define Requirements for Outsourcing the Service Desk – Storyboard

This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...

Service Desk Outsourcing Reference Interview Template

This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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