Infrastructure & Operations

Define Requirements for Outsourcing the Service Desk – Storyboard

This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...

Service Desk Outsourcing Requirements Database Library

This template will help you select the processes that you would like to outsource.

Service Desk Outsourcing Project Charter Template

This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...

Service Desk Outsourcing Reference Interview Template

This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...

Re-Envision Enterprise Printing – Phases 1-3

Don't settle for printer consolidation: seek the elimination of print.

Enterprise Printing Project Charter

Document the parameters of the print reduction project, your goals, desired business benefits, and metrics.

Enterprise Printing Roles and Responsibilities RACI Guide

Assign key tasks for the project across Strategy & Planning, Vendor Selection, Implementation, and Operation.

Printer Reduction Tool

Use this printer reduction tool to help you organize your printer inventory, calculate total printing costs, and visualize printer usage.

End-User Print Requirements Survey

Gather feedback on end-user needs and requirements.

Managed Print Services Vendor Assessment Questions

Use this document as a “shopping list” to jump start an initial draft of the RFP and, more importantly, scoring requirements.
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