Infrastructure & Operations

Implement Crisis Management Best Practices – Phases 1-4

Implement an effective crisis response plan to minimize the impact of crises on business continuity, reputation, and profitability.

Organizational Learning Guide

Identify lessons learned from a crisis or crisis management plan testing exercise.

Storyboard: Build or Refresh the Wireless LAN

This storyboard will guide your organization through the process of conducting either a complete WLAN build, or a refresh of your existing WLAN, from initial requirements...

Wireless LAN Requirements Gathering Tool

Use this tool to analyze the current business situation, and translate these business requirements into individual technical requirements for your WLAN build or refresh.

Wireless LAN Task Monitoring Tool

Moving from planning your WLAN build or refresh to actually executing the project is a big step. Ease the transition by breaking the process down into steps, and...

Take a Realistic Approach to Disaster Recovery Testing Storyboard

Establish a right-sized and realistic approach to DR testing that delivers durable value to your organization.

DR Test Plan Passive Testing Handbook

Identify and document all the resources necessary to support the facilitator during a passive DR test.

Implement Infrastructure Shared Services – Phases 1-3

It looks advantageous to share services that are unanimously used throughout the organization. Identifying core services, assessing risks, and communicating with key...

Shared Services Implementation Business Case Template

When implementing a shared services model, it is integral to ensure that all stakeholders involved in the process are on board with the project. All objectives, benefits,...

Shared Services Implementation Customer Communication Plan

The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...
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