Shared Services Implementation Customer Communication Plan


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Maintaining frequent levels of communication between your organization and your customer will be a key success factor for the project. The communication plan:

  • Documents the communication objectives.
  • Outlines a process map.
  • Analyzes individual communication styles.
  • Documents communication plan logistics.
  • Tracks communications timeline.
Use the communication plan on an on-going basis to measure and monitor the overall success of the transition to a shared services model.

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Search Code: 77456
Published: November 26, 2014
Last Revised: May 5, 2015

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