Organizational Learning Guide

Author(s): Frank Trovato, David Xu

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Incorporating lessons learned has been proven to significantly improve an organization's ability to successfully manage future crises. Use this template to guide identifying lessons learned from a crisis or crisis management plan testing exercise. Specifically, this template provides guidelines to capture:

  • Timeline of Events (e.g. who was the first responder, what caused the event, when was the CMT notified?)
  • Process Review (e.g. were process steps followed?)
  • Action Items (e.g. what tasks have to be completed to incorporate lessons learned?)
Use this template to drive crisis management improvement in your organization.

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Implement Crisis Management Best Practices

Don’t be another example of what not to do. Implement an effective crisis response plan to minimize the impact on business continuity, reputation, and profitability.

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