Infrastructure & Operations
Topics
Practical, Right-Sized BCP Case Study: Business Impact AnalysisBusiness Impact Analysis for Practical, Right-Sized BCP Case Study |
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Practical, Right-Sized BCP Case Study: Action Items to Close GapsAction Items to Close Gaps for Practical, Right-Sized BCP Case Study |
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Practical, Right-Sized BCP Case Study: Recovery WorkflowRecovery Workflow for Practical, Right-Sized BCP Case Study |
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Practical, Right-Sized BCP Case Study: Recovery PlaybookRecovery Playbook for Practical, Right-Sized BCP Case Study |
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Practical, Right-Sized BCP Case Study: Tabletop Planning ResultsTabletop Planning Results for Practical, Right-Sized BCP Case Study |
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Case Study: Practical, Right-Sized BCPUse this example to understand the governance and incident response components of a BCP, and to provide a model to follow for your BCP project. |
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Improve Service Desk Ticket IntakeAdopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to... |
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Improve Service Desk Ticket Intake – Executive BriefRead this Executive Brief to understand why service desk ticket intake is crucial to end users. |
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Improve Service Desk Ticket Intake – Phases 1-3This storyboard will help you identify opportunities to provide quality and consistent customer service. |
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Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket ChannelsThis phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy. |
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