|
Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
|
|
|
Assess the maturity of your IT disaster recovery plan and identify gaps.
|
|
|
Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
|
|
|
Use this template to document your end-user computing strategy in detail.
|
|
|
Use this template as a starting point for external communications regarding your end-user computing strategy.
|
|
|
The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
|
|
|
Use this template to identify new and changing processes in your future state environment.
|
|
|
Use this role description template to create an Cloud Demand Billing & Accounting role for both on-premises and cloud environments.
|
|
|
IT organizations are continually challenged by users and senior management to prove they can, and do, deliver a strong value proposition. However, without a clear...
|
|
|
The mobile device reimbursement policy will outline the devices and voice/data plans that qualify for corporate reimbursement and the limits of corporate reimbursement of...
|
|
