Infrastructure & Operations

Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure Services

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.

Infrastructure Services Playbook

Use this tool to standardize the delivery of high-demand infrastructure services.

Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.

Service Rate Sheet

Use this tool to estimate the cost of repeatable infrastructure services.

Is Oracle Finally Poised to Catch up in the Cloud?

Oracle has been late to arrive to the “cloud wars” where Amazon.com (AMZN), Microsoft (MSFT), IBM (IBM), and Google (GOOG) have dominated both on the balance sheet and in...

End-User Device Management Standard Operating Procedure

This template, from the blueprints Pave the Road to Unified Endpoint Management and Simplify Remote Deployment With Zero-Touch Provisioning, will help you define the...

Backup the “Hard” Way: Appliance vs. Software

In an increasingly abstracted and software-defined infrastructure, many organizations are paradoxically looking to hardware appliances for backup and data availability...

Pole Vaulting the Chasm: Backup Software’s New Cloud Race

Cloud backup isn’t just about finding an offsite repository for on-premises backups. Backup software vendors know that increasingly you will need to backup data that is...

Three Things Amazon Doesn’t Want You to Know About Alexa for Business

Before you implement Alexa for Business, make sure that it’s set up to actually save the end user time, instead of causing them more hassle.
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