Infrastructure & Operations - Templates & Policies

Equipment Loan Process

Define the way you fulfill equipment loan requests. This template includes workflows for request, delivery, and user receiving.

Equipment Loan Request Form

This form can be used by employees to request loaner equipment.

IT Social Distancing Checklist

Distribute this checklist to all staff members and have them self-evaluate on the COVID-19 considerations.

Execute an Emergency Remote Work Plan Executive Presentation

This template helps users create a brief progress report summarizing their remote work transition process.

Database High Availability Business Case Template

Communicate the value proposition of database high availability to stakeholders.

Service Desk Software – Ticket Categorization Schemes

The ticket categorization schemes provide examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...

Release Management Workflow Library

This workflow library will help your team walk through the release management lifecycle and map out what happens at each stage.

Non-Standard Hardware Request Form

Use this template to collect required information from users requesting non-standard hardware.

Change Management Post-Implementation Checklist

This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management process.

Service Desk Improvement Presentation Template

This template will help you communicate the results of your service desk improvement projects to your leadership team.
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VL Methodology