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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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Define the way you fulfill equipment loan requests. This template includes workflows for request, delivery, and user receiving.
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This form can be used by employees to request loaner equipment.
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Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.
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Distribute this checklist to all staff members and have them self-evaluate on the COVID-19 considerations.
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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This template helps users create a brief progress report summarizing their remote work transition process.
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Communicate the value proposition of database high availability to stakeholders.
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The ticket categorization schemes provide examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...
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This workflow library will help your team walk through the release management lifecycle and map out what happens at each stage.
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