Infrastructure & Operations - Templates & Policies

Service Desk Staffing Stakeholder Presentation

Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.

Equipment Loan Process

Define the way you fulfill equipment loan requests. This template includes workflows for request, delivery, and user receiving.

Equipment Loan Request Form

This form can be used by employees to request loaner equipment.

Contact Center Playbook

Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.

IT Social Distancing Checklist

Distribute this checklist to all staff members and have them self-evaluate on the COVID-19 considerations.

Contact Center SOW Template and Guide

This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...

Execute an Emergency Remote Work Plan Executive Presentation

This template helps users create a brief progress report summarizing their remote work transition process.

Database High Availability Business Case Template

Communicate the value proposition of database high availability to stakeholders.

Service Desk Software – Ticket Categorization Schemes

The ticket categorization schemes provide examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the...

Release Management Workflow Library

This workflow library will help your team walk through the release management lifecycle and map out what happens at each stage.
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