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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.
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Use this template to communicate the cloud operations diagram to key stakeholders.
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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This template will allow you to create a detailed RFP for your outsourcing agreement.
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This template will help you select the processes that you would like to outsource.
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This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
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This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...
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