This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.
|
|
This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
|
|
Traditional IT infrastructure and operations weren’t built for work-from-anywhere. Read this storyboard to create a plan to fix it.
|
|
Microsoft 365 is as difficult to wrangle as it is valuable. Leverage best practices to produce governance outcomes aligned with your goals.
|
|
The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
|
|
Establish vision and key metrics and choose a right-sized contact center architecture.
|
|
Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
|
|
Score vendor proposals and construct a SOW for a contact center solution.
|
|
Adopt zero-touch provisioning to provide better services to your end users. Read this storyboard to learn more.
|
|
Hybrid, virtual, or in person – set meeting best practices that support your desired meeting norms. Begin to run better meetings by identifying your meetings' current...
|
|