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The Change Manager ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes,...
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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This storyboard will help you craft a continual improvement register and a workflow to ensure sustained service improvement that fulfills ongoing increases in stakeholder...
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Document the projects that will improve current service levels and better satisfy the needs of the business.
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Assess your customer's technical requirements as you move through the process of transitioning to a shared services model.
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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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Establish a framework to collect the necessary metrics to properly evaluate current service catalog service levels.
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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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