Problem Ticket Template

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Every time an incident is reported, the service desk technician must open a ticket. The same is true for problems. Use the Problem Ticket Template to record critical information about problems, including:

  • A brief description
  • Status
  • Priority
  • Root cause

Use this template as part of the full blueprint, Incident and Problem Management.

View the Complete Blueprint:

Improve Incident and Problem Management

Rise above firefighter mode with structured incident management to enable effective problem management.

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