Every time an incident is reported, the service desk technician must open a ticket. The same is true for problems. Use the Problem Ticket Template to record critical information about problems, including:

  • A brief description
  • Status
  • Priority
  • Root cause

Use this template as part of the full blueprint, Incident and Problem Management.

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Incident and Problem Management

Don’t let persistent problems govern your department.

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Search Code: 82865
Published: December 14, 2016
Last Revised: December 14, 2016

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