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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Establish a framework to collect the necessary metrics to properly evaluate current service desk service levels.
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Use this tool to track metrics for continual improvement.
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This tool assesses base IT Operations processes prerequisites.
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Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...
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Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...
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Use this template to develop the first iteration of your service delivery process.
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Use this policy template to define and support your organization's availability and capacity management program.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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