Change Advisory Board Charter

This template includes all the procedures that CAB members will follow during the change approval process.

Build a Business Case to Improve Change Management Quick Guide

This quick guide is designed to help you build a business case to implement a change management process.

DRP Publishing and Document Management Solution Evaluation Tool

Determine the best strategy for publishing your disaster recovery plan using this tool.

Develop an IT Infrastructure Services Playbook – Executive Brief

Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.

Service Rate Sheet

Use this tool to estimate the cost of repeatable infrastructure services.

Develop an IT Infrastructure Services Playbook

Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Infrastructure Service Catalog Mind Map Example

Build a mind map of the services offered by IT Infrastructure & Operations based on this example.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.

Infrastructure Service Workflows

Use this template to develop the first iteration of your service delivery process.

Develop an IT Infrastructure Services Playbook – Phases 1-3

This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
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