|
Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
|
|
|
Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
|
|
|
Use this library to view sample workflows and a data model for the configuration management program.
|
|
|
The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...
|
|
|
Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
|
|
|
Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
|
|
|
Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...
|
|
|
Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
|
|
|
When implementing a shared services model, it is integral to ensure that all stakeholders involved in the process are on board with the project. All objectives, benefits,...
|
|
|
This checklist is designed to help you make quick progress on building a post-implementation checklist for your own change management practice.
|
|
