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Use this tool to track metrics for continual improvement.
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This phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve.
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Use this template to define accountability for IT operations processes and tasks.
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This phase of the blueprint, Optimize the IT Operations Center, will help you identify current gaps and pain points, and prioritize targeted initiatives for improvement.
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Use this tool to record gaps and KPIs along with potential initiatives for improvement.
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Use this tool to prioritize initiatives, taking into account resourcing capacity.
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This phase of the blueprint, Optimize the IT Operations Center, will help you build an implementation plan and measure success for continual improvement of KPIs.
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support you...
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Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...
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