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This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which...
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This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
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Communicate the business impact of technical debt and different options to address it.
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their...
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The Roadmap Tool helps track outstanding implementation activities from your AIOps project.
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ARP funding offers an opportunity for technology modernization for organizations who qualify. But don’t forget about cybersecurity – otherwise, your business that the ARP...
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
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Score vendor proposals and construct a SOW for a contact center solution.
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