I&O Process Management

Problem Management Workflow

Provide a process workflow for easier reference and to communicate process expectations to stakeholders.

Incident KB Article Examples

Use these examples to guide your KB article templates and to clarify appropriate level of detail.

Incident Status Updates and Incident Report Examples

Modify these examples to suit your requirements.

Communication Initiatives Template

Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.

Incident and Problem Management Project Roadmap Tool

Identify, prioritize, and present initiatives to improve incident and problem management.

Engineer Your Event Management Process

Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...

Engineer Your Event Management Process – Phases 1-3

Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.

Event Management Cookbook

Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...

Event Management Catalog

Use this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events.

Event Management Workflow

Use this template to help define your event management handoffs to other service management practices.

Problem Management Workflow Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
Incident KB Article Examples Use these examples to guide your KB article templates and to clarify appropriate level of detail.
Incident Status Updates and Incident Report Examples Modify these examples to suit your requirements.
Communication Initiatives Template Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
Incident and Problem Management Project Roadmap Tool Identify, prioritize, and present initiatives to improve incident and problem management.
Engineer Your Event Management Process Reduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on...
Engineer Your Event Management Process – Phases 1-3 Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
Event Management Cookbook Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...
Event Management Catalog Use this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events.
Event Management Workflow Use this template to help define your event management handoffs to other service management practices.

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