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IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.
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11
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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7
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Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a...
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1
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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7
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Efficient backup/recovery processes and technology will meet most recovery time and recovery point objectives. Implement database high availability for mission critical...
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2
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Through mergers, acquisitions, or organic growth, organizations can find themselves with multiple locations, processes, and tools for asset management, which prevents a...
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1
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Budgeting is a dreaded process for many infrastructure and operations leaders. Priorities and initiatives get questioned and debated by business managers and there never...
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3
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Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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2
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IT infrastructure leaders have to walk a tightrope to provide enough capacity for critical business processes while avoiding overprovisioning. Both downtime and...
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Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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1
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