I&O Process Management - Solution Sets

Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Take Control of Infrastructure Metrics

Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...

Create an Effective Plan to Implement IT Asset Management

Audits, budgeting, and project planning all have one thing in common: Data. Without an active Asset Management practice in place, IT is challenged to find and analyse the...
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Implement a Shared Services Model

As your IT group develops and evolves, you can experience excess capacity, superior capabilities, and peers that require similar IT services. Your organization looks to...
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Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Prepare and Defend Against a Software Audit

Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Vendor Landscape: IT Asset Management (ITAM)

Automated asset management tools vary dramatically in capability, discovery, and ability to support your environment. Ensuring they meet the complexity needed is key to...
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Implement High Availability for Mission Critical Databases

Efficient backup/recovery processes and technology will meet most recovery time and recovery point objectives. Implement database high availability for mission critical...
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Consolidate IT Asset Management

Through mergers, acquisitions, or organic growth, organizations can find themselves with multiple locations, processes, and tools for asset management, which prevents a...
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