I&O Process Management - Solution Sets

Govern Shared Services

IT managers have come under increasing pressure to cut costs, and implementing shared services has become a popular demand from the business.

Improve IT-Business Alignment Through an Internal SLA

‚ÄčThe business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Prepare and Defend Against a Software Audit

Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Implement High Availability for Mission Critical Databases

Efficient backup/recovery processes and technology will meet most recovery time and recovery point objectives. Implement database high availability for mission critical...
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Consolidate IT Asset Management

Through mergers, acquisitions, or organic growth, organizations can find themselves with multiple locations, processes, and tools for asset management, which prevents a...
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Develop and Manage Your Infrastructure and Operations Budget

Budgeting is a dreaded process for many infrastructure and operations leaders. Priorities and initiatives get questioned and debated by business managers and there never...
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Map Technical Skills for a Changing Infrastructure & Operations Organization

Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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Develop an Availability and Capacity Management Plan

IT infrastructure leaders have to walk a tightrope to provide enough capacity for critical business processes while avoiding overprovisioning. Both downtime and...
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Develop an IT Infrastructure Services Playbook

Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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