I&O Process Management - Notes and Videos

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Develop Infrastructure & Operations Policies and Procedures – Executive Brief Read our concise Executive Brief to find out why you should change your approach to developing Infrastructure & Operations policies and procedures, review Info-Tech’s...
Develop an IT Infrastructure Services Playbook – Executive Brief Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
Map Technical Skills for a Changing Infrastructure & Operations Organization – Executive Brief Read this Executive Brief to understand why a technical skills map is critical to IT's success, and to learn about Info-Tech's methodology and approach to streamlining the...
Prepare and Defend Against a Software Audit – Executive Brief Read this Executive Brief to understand which key indicators and red flags vendors are looking for when examining audit candidates to help reduce the odds of an audit.
Improve IT-Business Alignment Through an Internal SLA – Executive Brief Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Measuring the Economic Health of IT, Post Recession Info-Tech's analysis of IT budgets across North America reveals a strong upward trend since 2009. Organizations are benefiting from the economic recovery and the effects of...
Video: Software Asset Management Implement Software Asset Management to reduce costs and improve processes.