I&O Process Management - Notes and Videos

Hoteling and Hot-Desking: A Primer

The terms hot-desking and hoteling are increasingly common amid the tentative office repatriation conversations held throughout global IT and business departments. Adopting...

Implement Software Asset Management – Executive Brief

Read this Executive Brief to understand why software asset management is critical to IT's success.

Webinar: Responsibly Resume IT Operations in the Office

IT must quickly identify the must-dos to allow a safe return to the office. During this webinar we will go through how to build a prioritized roadmap for safe reopening of...

Stabilize Release and Deployment Management – Executive Brief

A quality release and deployment management practice should not be measured solely on efficiency. The primary target of release management is to improve the stability of...

Effective Performance Management in a Mass Work-From-Home Scenario

Infrastructure and Operations will have to rethink performance management when many users are working from home.

Build a Program for Requesting and Tracking Loaners

With everyone working from home in response to COVID-19, ensure that people have what they need to be productive. Quickly build a loaner program, and track everything you...

Reduce Manual Repetitive Work With IT Automation – Executive Brief

Read this Executive Brief to understand why you should reduce manual repetitive work with IT automation.

Optimize the IT Operations Center – Executive Brief

Read this Executive Brief to understand why the modern-day Operations Center is necessary to meet the business' availability demands.

Prepare for Cognitive Service Management – Executive Brief

Read our concise Executive Brief to find out why you should prepare for cognitive service management, review Info-Tech’s methodology, and understand how we can support you...

Build Your Infrastructure Roadmap – Executive Brief

Read this Executive Brief to understand why Infrastructure organizations need to take proactive control in interfacing with the business and managing their work.
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