I&O Process Management - Notes and Videos

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Modernizing Your Technology? Make Sure Security Is at the Forefront! ARP funding offers an opportunity for technology modernization for organizations who qualify. But don’t forget about cybersecurity – otherwise, your business that the ARP...
Choose a Right-Sized Contact Solution – Executive Brief Read our concise Executive Brief to examine the current contact center marketspace, review Info-Tech’s methodology for choosing a right-sized contact center solution, and...
Webinar: Manage Your Technical Debt Follow our structured approach to identify, measure, and manage your technical debt.
Stabilize Infrastructure & Operations During Work-From-Anywhere – Executive Brief The pandemic is a huge opportunity for Infrastructure & Operations, but too many are wasting it. Read this executive brief to learn more.
Take Control of Infrastructure and Operations Metrics – Executive Brief Read this Executive Brief to understand why managing metrics is pivotal for managing your business.
Manage Your Technical Debt – Executive Brief Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
Contactless Equipment Distribution Using Vending Machines Vending machines have been around for decades and they're getting new life as we look at ways to provide contactless distribution of many items in many industries. IT is no...
Take Control of Cloud Costs on Microsoft Azure – Executive Brief Get a handle on cloud costs.
Take Control of Cloud Costs on AWS – Executive Brief Get a handle on cloud costs.
Implement Infrastructure Shared Services – Executive Brief Read this Executive Brief to understand benefits of transitioning to shared services and why it has become a growing trend.

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