Outsource the Service Desk – Executive Brief

Read this executive brief to find out why you need to think beyond cost to design a successful outsourcing project.

Job Offer Request Form

The interviews are over and a candidate has been selected. The Human Resources Department must be notified about your selected candidate so that the formal job offer...

Fast Track Tool: Performance Measurement

The purpose of Performance Measurement and Professional Development is to gather performance feedback at regular intervals and to apply that feedback as a component in...

Employee Agreement

An Employment Agreement is the most important document that a new employee will ever sign for your organization. In essence, it defines the full legal rights and...

Improve IT Service Consistency in the Small Enterprise With a Single Point of Contact

Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...

Reference Check Interview Template

Use this template as the basis for a call script when checking a candidate's references. It can also be used as documentation to record answers and information acquired.

Annual Self-Evaluation Management

A critical part of the performance evaluation process is to engage staff in self-evaluation. This template provides a worksheet to capture information about a...

Storyboard: Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...

Annual Performance Review Management

Regular performance reviews are critical to maintaining the morale and productivity of staff. This template provides a worksheet to capture information about a...

IT Department Goals

This template provides a simple framework for documenting goals as derived from your strategic and operational plans.
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