|
The goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional...
|
|
|
An exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding...
|
|
|
Track turnover on a monthly and annual basis to get a clear picture of turnover quality. Use this scorecard to identify how your organization is tracking against turnover...
|
|
|
Use this tool to determine the total compensation of your staff.
|
|
|
Organizations with compensation issues often have difficulty recruiting and retaining valuable employees. Use this tool to help you identify inequities in base salary...
|
|
|
This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
|
|
|
Don’t be afraid to outsource your infrastructure supporting critical applications. Use this tool to map your critical applications and decide which infrastructure...
|
|
|
Use this tool to help you determine the costs of running your IT infrastructure in-house.
|
|
|
Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
|
|
|
This tool will help identify your organization's current service management maturity level.
|
|
