Managing IT - Templates & Policies | Info-Tech Research Group

Sample Communication Plan

A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.

IT Service Management Demo Script Template

Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Interview Guide Template

Use this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews.

Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...

Vendor Scorecard

Assess vendors regularly with useful metrics to optimize your vendor portfolio.

Purchasing Policy

The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.

Purchase Recommendation Template

The purpose of this template is to provide a framework for developing a recommendation report that will be presented to the enterprise’s executive.

Issue Log Template

An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...

Contract Approval Form

Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...

Sample Communication Plan A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
IT Service Management Demo Script Template Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
Interview Guide Template Use this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews.
Service Desk Standard Operating Procedure This template is designed to help service managers kick-start the standardization of service desk processes.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
Vendor Scorecard Assess vendors regularly with useful metrics to optimize your vendor portfolio.
Purchasing Policy The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.
Purchase Recommendation Template The purpose of this template is to provide a framework for developing a recommendation report that will be presented to the enterprise’s executive.
Issue Log Template An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
Contract Approval Form Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...

Managing IT - Templates & Policies

Topics

Types of Content

Schedule Your Call