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Use this template to conduct telephone screening interviews and identify qualified candidates for in-person interviews.
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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This template is designed to assist you in your vendor evaluation to arrive at a final selection.
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This template will allow you to create a comprehensive outsourcing strategy for your service desk.
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The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.
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Maintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for...
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An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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