Small Enterprise Resources

Service Desk Outsourcing RFP Scoring Tool

This tool will help you score the responses from your vendor to assist in your selection.

Project Charter and Status Update Template

Use this template to take a lean approach to scoping initiatives during planning stages and tracking its progress during its execution.

Improve Desk-Side Support Workload by Up to 30% through Remote Desktop Controls

Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into...

DRP High-Level Process

Overview of Info-Tech's DRP development workflow.

Purchasing Policy

The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.

Impact Analysis Tool

The Impact Analysis Tool helps project managers determine the business value and technical complexity scores for every application being assessed for its rationalization...

Application Roadmap Presentation Template

Use this template to present the Application Roadmap and accompanying documents to senior management for final approval of your application roadmap.

Performance Metrics Tracking Document

Use this document to record the specific targets established with the vendor for a specific service or product relationship.

Purchase Recommendation Template

The purpose of this template is to provide a framework for developing a recommendation report that will be presented to the enterprise’s executive.

Issue Log Template

An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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