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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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This document is intended to aid project managers and staff through the process of light, yet structured project management associated with a single project.
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Small enterprise IT leaders face unique challenges when it comes to successfully executing projects. Increase the manageability and value of your IT projects with a PPM...
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Assembling a team of individuals with the appropriate skill sets helps ensure all project goals are met; however, even the most talented group needs help with working...
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This template will provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes, and deal with...
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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This tool will help identify your organization's current service management maturity level.
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An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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Use this document to record the specific targets established with the vendor for a specific service or product relationship.
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The IT department’s role in ensuring operational efficiency of companies in both the FinTech and InsureTech industries continues to become more and more important....
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