Local Government

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Leverage a Public-Sector CRM Platform to Deliver Great Citizen Experiences Many public sector organizations mistakenly believe that CRM platforms are only for their commercial counterparts – “we don’t sell anything” is a common refrain. Work...
Mobile Applications for Constituent Engagement: Native or Responsive? Heavy investment into mobile application development fails to yield the anticipated benefits from a citizen engagement perspective. It’s important to recognize that many...
A Data-First Approach to Your Security Program Open data doesn’t mean everything is public for your citizens. Focus on what data is sensitive and elevate your security program from one focused on the perimeter to one...
Are You Ready for Your Next Cyber Incident? Incident response plans are must-haves for any organization. Why are local governments struggling with maintaining effective incident response plans?
Microsoft’s Ignite Announcements Take Direct Aim at the Competition Microsoft’s Ignite conference speaks to enterprise developers and IT teams, and this year’s event is making waves with a slew of new product announcements aimed squarely...
Facing the Law: Police, Facebook, Cybersecurity, and the Most Beneficial Use of Facial Recognition Technology Facial recognition is an exciting technology. Here we look at the ways law enforcement, commercial organizations, and the cybersecurity industry are currently using...
DevOps in Government: Increase Application Quality and Security, Reduce Project Cost and Risk Government organizations can benefit from implementing DevOps practices to increase application quality, reduce the cost of software projects, and reduce security risks.
Another Look at Hacking Voting Machines As public demonstrations at DEF CON have shown, voting machines are extremely insecure, yet there is a lack of funding and support from those with the power to affect...
Common Mistakes: Transitioning a Service Desk Away From the Wild West Transitioning a service desk from the Wild West is never an easy feat for anyone to undertake, but by avoiding some of the key pitfalls, service desk managers can set...
Immutable Storage of Digital Government Records on the Blockchain A great use case for blockchain in government is to help processes go paperless while maintaining an audit trail and ensuring verifications of all transactions. This note...

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