Common Mistakes: Transitioning a Service Desk Away From the Wild West

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Government - Federal & Defense.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Jan 23, 2019

Transitioning a service desk from the Wild West is never an easy feat for anyone to undertake, but by avoiding some of the key pitfalls, service desk managers can set themselves up for a smoother transition with fewer costs, less frustration, and greater employee buy-in.

Common Mistakes: Transitioning a Service Desk Away From the Wild West

Latest Government - Federal & Defense Notes

Meet the US Federal Executive Services Leadership Team

Strategy & Governance | Government - Federal & Defense

Exploring Opportunities for Acceleration From the Office of the Auditor General of Canada's '2023 Report 7 – Modernizing Information Technology Systems'

Architecture & Strategy | Government - Federal & Defense

Navigating Exponential Technology Leadership and Current Events in the Canadian Public Sector – Summer 2023

Architecture & Strategy | Project Management Office | Strategy & Operating Model | Innovation | Data Management | Government - Local & Municipalities | Government - Federal & Defense | Government - State

Canada Is Really Big! Population Growth, the Housing Crisis, and Information Technology

Innovation | Government - Local & Municipalities | Government - Federal & Defense | Government - State

A Call to Action: The Government of Canada Updates Its Data Strategy for the Federal Public Service and Raises the Bar for Leveraging Data

Data Management | Government - Federal & Defense