Meet the State & Local Government Executive Services Team

Tom Hawley is the Managing Partner for State & Local Government across the Southern and Eastern US. As a Managing Partner, he is responsible for the delivery of Info-Tech services to members and the alignment of research with the government sector's needs. Tom joined Info-Tech with more than 40 years of experience in information technology. He has held senior IT leadership roles at USAA, CSAA, Coventry Healthcare, and Affirmative Insurance Holdings. As a consultant, he has worked with companies in many industries including P&C insurance, insurance analytics, energy, state and local government agencies in Texas and Nevada, and telecommunications. Just prior to joining Info-Tech, Tom served five years as an Executive Partner for Gartner, supporting large enterprises in the western and southern US across many industry verticals.

Brent Messer is an Executive Counselor for Info-Tech Research Group. He is an award-winning thought leader, a best-selling author, and an international speaker on the world of leadership, broadband, smart cities, Agile, IoT, digital transformation, and innovation in the public sector. For over 25 years, Brent has focused on adding value to organizations through technology in the private, public, and academic sectors.

Brent is the former Chief Information Officer (CIO) for the City of Chattanooga, focusing on innovation and digital transformation in local government and transforming the city into an agile and innovative civic tech powerhouse that is recognized the world over as one of the most innovative cities in the United States, known as the "Gig City" for their 25-gigabit, municipally owned broadband network.

Dan Cater brings two and a half decades of government IT leadership experience. As CIO, he expertly led a government IT department, managing applications, the project management office (PMO), infrastructure (both on-prem and cloud), broadband development, and geographic information systems (GIS). Dan possesses significant experience in change management and has led large, complex initiatives such as on-prem and cloud ERP implementations, unified communications deployments, and platform changes. Having cultivated a long-standing positive relationship with Info-Tech as a client, Dan is now eager to apply his extensive experience to support others in similar positions as a dedicated member of the Info-Tech team.

Prior to his 25 years in government service, Dan spent the majority of his career in the education and agricultural lending industries. Deeply involved in his community, he is an award-winning advocate and has served as a director on numerous nonprofit boards. Notably, he dedicated twelve years to the Hastings Public Schools Board of Education.

Joe Meier is a Senior Executive Advisor for Info-Tech Research Group. Joe is an accomplished executive/director in information technology (IT) governance, planning, and management, with a proven record of improving business agility and technology sustainability. He has achieved repeated success directing mission-critical technology and organizational transformations involving enterprise growth, mergers, and divestitures. Joe is skilled in the administration of strategic planning, business management, and IT service management methodologies to optimize IT service delivery and technology investments with appropriate IT risk/value tradeoffs and a blend of people, process, and technology change. Joe is a talent coach who leverages individual strengths to empower staff and generate team success. His strengths include problem-solving skills, communication skills, and leadership, with an entrepreneurial spirit to foster positive change and innovation.

Kwan Mitchell Sr. is an Executive Counselor providing valued services to public sector IT executive leaders. Kwan joined Info-Tech with over 30 years of experience in state and local government as well as significant experience in public utilities.

Kwan has built a reputation as being a successful creator of high-performance teams and a confidant to executives across public sector organizations. With his broad range of experience straddling both technical and business acumen, coupled with his track record at conquering challenges and his innate ability to provide sound counsel to C-level executives, Kwan is a go-to thought leader. Kwan is a former CIO at the State of Arizona, Department of Child Safety, and served as the Chief Data Officer, Assistant CIO, and Deputy CIO for the City of Phoenix, Arizona.

Lisa Hager-Duncan is an Executive Counselor with Info-Tech Research Group, providing strategic direction and support to CIOs and their staff with respect to their current IT challenges and initiatives. In this role, she enjoys building meaningful relationships with her clients as well as thinking through creative ways to solve business challenges. She also enjoys helping leaders and their teams realize their strengths, maximizing effectiveness through clear communication, recognition, and strategies that support a strong culture.

During her distinguished 30+ year career, Ms. Hager-Duncan worked at Gartner for 24 years, where she assisted and coached hundreds of CIOs in both the private and public sectors, providing proactive advice and consultation. Prior to that, Ms. Hager-Duncan spent eight years at Xerox, where she worked closely with CIOs, CFOs, and CEOs across the enterprise in the area of software and new business development. Ms. Hager-Duncan also worked at a Westchester sales office for Trane Company where she monitored and managed projects out for bid within the commercial air-conditioning business. Lastly, Lisa worked at AT&T during the divestiture in various capacities, one of which was in the payroll department, troubleshooting employee-related issues and discrepancies.

Scott Fairholm is an innovative, outcome-oriented senior technology executive with extensive experience leading IT organizations, managing large-scale technology transformation projects, and creating high-performance teams.

Over the last 30+ years, Scott has developed a unique combination of policy and technology expertise across multiple business and government domains and is skilled at engaging industry leaders, government officials, community partners, and staff to transform organizations, drive innovation and achieve results.

As an Executive Counselor, Scott enjoys helping his clients leverage Info-Tech’s deep research, diagnostics, blueprints, and services to lead with confidence, grow their teams, and make strategic, timely, and well-informed decisions that drive business value and demonstrate IT’s value as an accelerator and enabler of change, business transformation, and growth. His approach to working with clients focuses on partnership, collaboration, continuous improvement, and encouraging a growth mindset. His deep experience across business domains and most aspects of IT from strategy to delivery makes him an ideal partner for Info-Tech’s members.

Scott has a bachelor’s degree from Brigham Young University and a Master of Public Administration from George Mason University. He and his wife, Marcy, live in Chesapeake, Virginia, and have three grown daughters.

Mike Higginbotham is an Executive Counselor as part of the Executive Services team at Info-Tech Research Group.

Mike has over 20 years of technology and customer service leadership experience spanning across the public and private sectors. Prior to joining Info-Tech Research Group, Mike worked in public sector leadership roles, including serving as the Chief Information Officer for the Texas Department of Motor Vehicles (TxDMV). Prior to TxDMV, Mike served as Corporate Vice President and divisional Chief Information Officer for the long-term care insurance division of New York Life Insurance Company (NYL). Mike also served in additional roles during his 14 years with NYL's long-term care operation, including head of customer service, program manager, enterprise architect, application development manager, and senior programmer. Prior to joining NYL, Mike served as a senior programmer developing insurance software for Computer Sciences Corporation.

Paul Ruth is an Executive Counselor with Info-Tech Research Group. In this role he combines his experience and Info-Tech resources to provide strategy, advice, counsel, and customized support to CIOs and senior IT executives in the government and education sectors. As a technology executive, he leverages his extensive public sector expertise in strategy development, program management, business process improvement, and operations management to enable and enhance business value and to drive innovation for IT leaders in the public and education sectors.

During Paul’s 40+ year career in Information Technology, he served 29 years with Cobb County Government with the last 14 in the CIO role. He then served as the CIO for the Georgia Department of Public Health, leading enterprise digital transformation efforts and initiating organizational and cultural change in a federated department. Most recently, he provided consulting and senior advisory services to government and education executives, enabling them to leverage information and technology solutions to maximize the value on the services provided to their citizens.

Titus Moore is an Executive Counselor with Info-Tech Research Group. His strengths include partnering with business and technology leaders to overcome obstacles and advance business objectives by better leveraging technology. He is a strategic thinker and planner supported by his ability to listen, learn, and fully understand the unique challenges being presented to him. This allows him to lean in as a transformative leader and decision maker. Titus embraces challenges that require cultural, philosophical and/or technological change. Titus leverages a progressive career in technology management, professional services, M&A, sales, and operations to play a critical role in influencing business strategy, core values, and talent acquisition and retention. He drives positive change across organizations by acquiring and retaining top talent, mentoring, instilling accountability, and fostering out of the box thinking.

Tonya Digiorno is an Executive Counselor in Info-Tech’s global services group and brings a strategic, collaborative approach to help technology leaders navigate complexity, lead change, and deliver impactful outcomes. With over 26 years of experience across state and local government in California, Digiorno is a seasoned IT executive known for delivering integrated, information-sharing technology solutions that drive operational efficiency and organizational change. Her career spans roles from business analyst to CIO, most recently serving as IT director in local government.

Tonya has led multidisciplinary teams, overseen high-risk projects exceeding $400 million, and influenced statewide IT policies. As CIO of the California Department of Technology, she championed Agile practices, helped expand the state’s first open data portal, and advanced digital services development.

Her expertise includes strategic IT planning, cybersecurity, organizational transformation, and stakeholder engagement. Tonya has also contributed to statewide initiatives in cybersecurity, data governance, and digital strategy.

Hillory Courtney has over twenty years of technology leadership experience in the public and private sector. In her role as Executive Counselor, she provides grounded, relevant guidance to Info-Tech members. Her previous tenure at an award-winning local government organization encompassed business relationship management, ERP implementation, project and portfolio management, digital transformation, executive stakeholder engagement, organizational change management, customer/citizen experience, and strategic planning.

Hillory strives to bring member goals into sharp focus, forming partnerships that lead to maximized business value and building operational excellence. She is deeply familiar with the organizational and cultural challenges that are unique to technology engagement and adoption within public agencies and believes that information technology teams are critical strategic partners to elevate service delivery for citizens and customers. She is passionate about helping senior leaders navigate the intersection between people and tech and empowering teams to innovate, optimize, and successfully enable future-ready applications and processes with their business partners.

Patrick Dennis joined Info-Tech in 2024 as an Executive Counselor. By functioning as a trusted thought partner and collaborating with Info-Tech's industry-leading resources, Patrick strives to elevate the capabilities of IT leaders, ultimately creating a more impactful and efficient government.

Patrick has spent over 30 years in California's public service, including time as Deputy Director and Chief Information Officer for the Department of Parks and Recreation. Patrick also served as a special projects director and advisor to the state CIO at the California Department of Technology (CDT). As a winner of the 2016 Public Sector CIO Academy Leadership Award and the 2021 CDT Partnership Award while serving as CIO at the Department of Parks and Recreation, his expertise spans IT strategy development, project portfolio management, statewide policy development, procurement strategy, and IT project oversight consultancy. Patrick's proven track record includes leading various business transformation and statewide initiatives.

Prior to joining Info-Tech, Patrick leveraged his public sector expertise at a prominent government relations, business development and advocacy firm. In this role, he partnered with leading global IT companies, providing them with deep analysis and insights to effectively navigate California's public sector.

Eric Frohlick is an Executive Counselor in the Global Services team at Info-Tech Research Group.

Eric’s passion is developing people and building high-performing teams. Eric brings energy and enthusiasm to partnering with business and technology leaders, providing Info-Tech’s research-based insight and guidance, and supporting the exceptional delivery of enterprise business outcomes.

Eric draws on varied experiences acquired over 27 years of working across health and human services and a Global Fortune 100 technology firm. His experience spans strategic planning, enterprise architecture, portfolio/program/project management, business/finance management, relationship management, service management, and organizational change management. Eric maintains a keen awareness of IT risk-value trade-offs and the importance of maintaining an appropriate blend of people, process, and technology changes as a critical success factor in any IT-related transformation.

Eric embraces a growth mindset and is passionate about developing people and partnering with others to drive positive change. He holds a Bachelor of Science in Computer Science from the University of Colorado, Boulder, a Master of Science in Software Engineering from the University of Oregon, and a Certificate of Management in Technology from the University of California, Berkeley.

Scott Magerfleisch is well versed in the public sector space, with over 16 years specifically in local government, leading two city IT departments, serving as CIO for the last five years. Prior to his public sector work, Scott managed the voice, data, and ATM network for the largest locally owned financial institution in Colorado.

Mr. Magerfleisch is well known and respected in Colorado within the public sector space, as he recently assisted the City of Greeley in the monumental task of bringing a new broadband service provider to the city, proving a third top-tier fiber network home option to the residents. He also provided guidance in FirstNet implementation for first responders within the municipalities he served. With additional focus on public safety and support for first responders, Mr. Magerfleisch helped update the FBI’s password security standards in the CJIS version 5.8 Security requirements, published in 2018.

Mr. Magerfleisch is known as an innovator and leader in technology, having served in a volunteer capacity within the state of Colorado Government Association for IT Leaders as a board member and speaker. Earlier in his career, Scott was at the forefront of VoIP technologies, assisting with the development of cutting-edge technology protocols that would later be implemented within Nortel Networks VoIP service offerings.

Mr. Magerfleisch is passionate about assisting and supporting leaders in the public sector space and brings his experience and leadership capabilities to info-Tech Research Group. He is an accomplished speaker, having spoken locally, regionally, and at international conferences on topics of both technology and leadership.

Scott holds a Bachelor of Science in Information Technology from the University of Phoenix, along with a Master’s in Business Administration from Western Governors University, with an emphasis in Information Technology Management. Scott recently attended the Kennedy Business School at Harvard University, where he earned a certificate in Digital Transformation in Government.

Katy Piatanesi works with CXOs and IT leadership teams to achieve success through creative problem solving, actionable execution, and enjoying the experience through building trusted advisory relationships. Katy’s approach focuses on providing exceptional delivery, driving solutions toward enterprise business outcomes and continuous improvement. Katy has guided and advised teams through the development and implementation of transformation and modernization initiatives resulting in growing revenue, improving customer experience, empowering employees, and influencing culture through effective communication methods. She cares about the importance of mapping appropriate resources at the right time to help organizations achieve their goals.

Katy has broad industry sector experience with Fortune 100/500 businesses and industries including state and local government, not-for-profit, insurance, retail, higher education, healthcare, high tech, and financial services.

Ms. Piatanesi has over 26 years of experience working in IT. Before joining Info-Tech, she spent 21 years working with CXOs in Gartner’s Executive Programs where she provided mentoring, guidance, leadership development, workplace management, and operating strategies resulting in positive work environments. Prior to Executive Programs, she was a manager and sales account manager driving excellence through solutions sales and business development.

Alia Mendonsa has worked with public sector organizations for over 25 years, supporting the development and execution of their digital government strategies. She has also consulted extensively with technology and service providers to refine their product development and go-to-market strategies.

Before joining Info-Tech, Ms. Mendonsa served as a senior director and analyst for Gartner, Inc. Her coverage included selection support for government-specific applications, as well as key policy and stimulus funding, top digital trends, and emerging technologies. Additionally, as an executive partner, Alia was a leadership coach and consigliere to CXOs for nine years. She also previously served as the research director for the Center for Digital Government, leading the custom research and advisory services programs.

Patrick Spencer - Public Sector Research Practice Lead

Patrick is driven by a passion for quality and creating a product that helps leaders overcome the real problems they are facing in the public sector. His team is always looking for input from IT leaders to drive better research.