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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening...
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on...
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Use this template to help you define, detail, and make a reality your strategy in support of your digital product vision.
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Use this workbook to capture the results from a number of exercises in this blueprint.
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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3
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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2
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Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
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3
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This template is designed to help service managers kick-start the standardization of service desk processes.
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6
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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3
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This document, associated with the blueprint Embrace Business-Managed Applications, will help you communicate the value of business-managed applications and your approach...
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