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Recovery playbook helps you document processes and additional details to support BCP.
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This playbook helps you document processes and additional details to support BCP..
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A sample template to guide your communications around the integration and implementation of your overall service desk improvement initiatives.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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A repository of typical workflows.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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Use this template to document the current- or target-state IAM processes related to managing access when employees change roles.
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Use this template to document the current- or target-state IAM processes related to offboarding leaving employees.
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Use this tool to capture the essential elements of your IAM improvement strategy.
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Use this template to document the current- or target-state IAM processes related to onboarding new employees.
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