Incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational efficiency. Clearly document use cases that pertain to the incidents commonly faced by your organization.
Customize the malicious email runbook by including the following sections for each single email account multiple email accounts and executive email accounts:
- Incident summary
- Escalation process diagram
- Detailed response procedures
- Revision history
Align the response procedures with Phase 2 of the blueprint, Develop and Implement a Security Incident Management Program.
2 Comments
Hi,
I am trying to modify the hyperlinks in the Malicious Email Runbook, but do not see any option do so in MS Visio.
Kindly assist.
Fadel
Hi Fadel - Thanks for reaching out. One of the analysts who designed this tool will be in touch to help you.