Trial lock

This content is not available with your current subscription.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to learn more about gaining access to Local.

Contact Your Representative or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Date published:


Heavy investment into mobile application development fails to yield the anticipated benefits from a citizen engagement perspective. It’s important to recognize that many mobile application rollouts fail – and as a result, to have a systematic framework for evaluating which path to mobile enablement you need to pursue.
  • Ben Dickie