The Retail Industry Business Reference Architecture

Visualize the capabilities of a retail organization that drive value creation.

Design a Unified Guest Experience Strategy

Omnichannel transformation requires a mindset shift, from treating physical and digital touchpoints as separate revenue drivers to maximizing total guest value across the...

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Design a Unified Guest Experience Strategy – Phases 1-2

This research will help hospitality organizations understand what omnichannel is, assess their current state maturity, and establish a strategy roadmap to create unified...

Omnichannel Strategy Workbook

Use this workbook to establish your omnichannel strategy. Assess your current omnichannel maturity, map future-state guest journeys, define requirements and initiatives,...

Build a Venue Platform Operating Model

Sports organizations must shift from managing systems individually to orchestrating the venue as a platform, with clear control boundaries, decision rights, and integration...

Sports Operating Model Mapping Template

Use this template to simply assess your current state and define your reason for change and the changes that are necessary.

Sports Operating Model Selection Tool

This workbook will help you create design principles and assess operating models to recommend the best one for your organization.

Build a Venue Platform Operating Model Phases 1-3

This research will help sport organizations evaluate their IT department’s current posture and select the most suitable operating model for their organization to enhance...

Sports Operating Model Executive Communication Template

Use this template to log and communicate the changes being made to ensure stakeholder buy-in.

Retail Security Threat and Risk Assessment Tool

The Retail Security Threat and Risk Assessment Tool scores cyber risk across stores, platforms, IoT, and customer data, producing a prioritized, defensible action plan for...

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