Industry Categories

Public Health Industry Business Reference Architecture

Visualize the capabilities of a public health organization that drive value creation.

Sports Operating Model Executive Communication Template

Use this template to log and communicate the changes being made to ensure stakeholder buy-in.

Build a Venue Platform Operating Model Phases 1-3

This research will help sport organizations evaluate their IT department’s current posture and select the most suitable operating model for their organization to enhance...

Design a Unified Guest Experience Strategy – Phases 1-2

This research will help hospitality organizations understand what omnichannel is, assess their current state maturity, and establish a strategy roadmap to create unified...

Sports Operating Model Selection Tool

This workbook will help you create design principles and assess operating models to recommend the best one for your organization.

Design a Unified Guest Experience Strategy

Omnichannel transformation requires a mindset shift, from treating physical and digital touchpoints as separate revenue drivers to maximizing total guest value across the...

Build a Venue Platform Operating Model

Sports organizations must shift from managing systems individually to orchestrating the venue as a platform, with clear control boundaries, decision rights, and integration...