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Infrastructure & Operations
Build a Service Desk Consolidation Strategy
Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build...
Infrastructure & Operations
Consolidate Your Data Centers
Effective data center consolidation projects can provide a wide range of cost and efficiency improvements. However, benefits are by no means...
Applications
Maximize the Benefits from Enterprise Applications with a Center of Excellence
Organizations make large investments towards enterprise applications to enable and support business growth but are not fully leveraging their...
Small Enterprise Resources
Right-Size the Service Desk for Small Enterprise
Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer...
Small Enterprise Resources
Build an IT Strategy for Small Enterprises
Small enterprise IT leaders are faced with similar expectations to their large or medium counterparts but less resources to meet them. Create an IT...
CIO
Implement an IT Chargeback System
IT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT...
Project & Portfolio Management
Optimize IT Project Intake, Approval, and Prioritization
While many IT managers lack the capacity to realistically say “yes” to more project work, many also lack the authority to decline or defer new...
Infrastructure & Operations
Build or Refresh the Wireless LAN
Your end users are embracing wireless and you can’t afford to live in the past. They’re demanding faster and more reliable wireless networks as...
CIO
Take Control of Compliance Improvement to Conquer Every Audit
Compliance improvement and optimization is generally initiated in response to new or changed compliance requirements, a mandate from the business,...