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Outsource Network Management in Gaming & Hospitality

Past performance is a good indication of future performance. Place your bets wisely.

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Your Challenge

  • The network is a critical utility in the gaming and hospitality industry – it requires constant availability and reliability. Many organizations cannot meet their network internal SLAs under such demands or are doing so at a very high cost.
  • Outsourcing presents an opportunity to reduce costs and improve capabilities. However, making the case to outsource is difficult. Outsourcing does not reflect favorably on EBITDA and the controls and regulations can deter management from pursuing the project.
  • Outsourcing itself is difficult. Based on an Info-Tech survey, 42% of organizations do not receive the value they expect in their first year of outsourcing. Without careful planning regarding what to outsource, which vendor to use, and how to govern the outsourcing relationship, your organization will not succeed. 

Our Advice

Critical Insight

  • Look to historical performance to assess your current capabilities and make the case to outsource. If you haven’t historically been able to meet SLAs, outsourcing presents an opportunity to bridge the gap.
  • Outsourcing cannot be achieved with a “set and forget” mentality. Active management of your vendor is crucial to outsourcing success.
  • When failure occurs, instead of placing blame on the vendor, collaborate with them to continuously improve and prevent the situation from happening again.

Impact and Result

  • Follow Info-Tech’s methodology to boost your chances of outsourcing success and reduce network costs, improve network capabilities, gain access to new skills, improve ability to scale, and increase efficiency in internal resource allocation.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should outsource network management, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Assess the current state of network management

Evaluate the current state and decide whether to outsource network management based on capability gaps and readiness to outsource.

2. Create the RFP and select a vendor

Craft an RFP based on network management requirements, score the responses, and select a suitable service provider.

3. Build and implement the plan to outsource network management

Develop a transition plan, assess the implementation risks, and manage the vendor.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Assess the current state

Call #1 - Scoping call
Call #2 - Assess the current state
Call #3 - Make the case to outsource

Guided Implementation #2 - Build the RFP and select a vendor

Call #1 - Scoping call
Call #2 - Review your business case
Call #3 - Review your RFP

Guided Implementation #3 - Develop an action plan and implement

Call #1 - Review your vendor shortlist
Call #2 - Finalize the contract
Call #3 - Discuss implementation challenges and metrics

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Assess the Current State

The Purpose

  • Assess the current and target state to decide whether to outsource network management.

Key Benefits Achieved

  • Understanding of whether outsourcing network management is suitable for the organization at this point.




Discuss business drivers behind outsourcing network management

  • Business drivers

Map your network services and activities

  • Mapped network services and activities

Determine your network management requirements

  • Network requirements

Evaluate the criticality of each network service

  • Network service criticality

Assess your current network management capabilities

  • Current network management capabilities

Conduct a gap analysis and select components to outsource

  • Gap analysis of current network management capabilities and network requirements

Assess your organization’s readiness to outsource

  • Assessment of organizational readiness to outsource

Assess the financial impact of outsourcing

  • Assessment of financial impact of outsourcing

Complete your business case

  • Completed business case

Develop your project success metrics

  • Project success metrics

Module 2: Build the RFP and Select a Vendor

The Purpose

  • Develop and issue an RFP to select the most suitable service provider and solution.

Key Benefits Achieved

  • Selected service provider




Assess your deadlines and resource constraints

  • Acquisition timeline

Develop the RFP

  • Completed RFP to take to market

Score the RFP responses and select a vendor

  • Selected vendor

Make sure the vendor can meet your business requirements

  • SLA validation

Module 3: Develop and Implement the Action Plan

The Purpose

  • Develop a transition plan, assess the implementation risks, and develop a collaborative partnership with your vendor.

Key Benefits Achieved

  • Completed implementation plan, risk mitigation plan, and vendor management plan.




Use a tabletop planning exercise to put your processes to the test

  • Transition process validation

Assess the implementation risks and develop a mitigation strategy

  • Implementation risk mitigation strategy

Input your implementation plan into a Gantt chart and track your progress

  • Completed project plan

Create the vendor communication plan

  • Completed vendor communication plan

Make sure you have a vendor performance management process and conflict resolution plan

  • Vendor performance management process and conflict resolution plan

Search Code: 78928
Published: October 22, 2015
Last Revised: April 27, 2016