- The network is a critical utility in the gaming and hospitality industry – it requires constant availability and reliability. Many organizations cannot meet their network internal SLAs under such demands or are doing so at a very high cost.
- Outsourcing presents an opportunity to reduce costs and improve capabilities. However, making the case to outsource is difficult. Outsourcing does not reflect favorably on EBITDA and the controls and regulations can deter management from pursuing the project.
- Outsourcing itself is difficult. Based on an Info-Tech survey, 42% of organizations do not receive the value they expect in their first year of outsourcing. Without careful planning regarding what to outsource, which vendor to use, and how to govern the outsourcing relationship, your organization will not succeed.
- Look to historical performance to assess your current capabilities and make the case to outsource. If you haven’t historically been able to meet SLAs, outsourcing presents an opportunity to bridge the gap.
- Outsourcing cannot be achieved with a “set and forget” mentality. Active management of your vendor is crucial to outsourcing success.
- When failure occurs, instead of placing blame on the vendor, collaborate with them to continuously improve and prevent the situation from happening again.
Impact and Result
- Follow Info-Tech’s methodology to boost your chances of outsourcing success and reduce network costs, improve network capabilities, gain access to new skills, improve ability to scale, and increase efficiency in internal resource allocation.
Workshop: Outsource Network Management in Gaming & Hospitality
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Assess the Current State
- Assess the current and target state to decide whether to outsource network management.
Key Benefits Achieved
- Understanding of whether outsourcing network management is suitable for the organization at this point.
Discuss business drivers behind outsourcing network management
- Business drivers
Map your network services and activities
- Mapped network services and activities
Determine your network management requirements
- Network requirements
Evaluate the criticality of each network service
- Network service criticality
Assess your current network management capabilities
- Current network management capabilities
Conduct a gap analysis and select components to outsource
- Gap analysis of current network management capabilities and network requirements
Assess your organization’s readiness to outsource
- Assessment of organizational readiness to outsource
Assess the financial impact of outsourcing
- Assessment of financial impact of outsourcing
Complete your business case
- Completed business case
Develop your project success metrics
- Project success metrics
Module 2: Build the RFP and Select a Vendor
- Develop and issue an RFP to select the most suitable service provider and solution.
Key Benefits Achieved
- Selected service provider
Assess your deadlines and resource constraints
- Acquisition timeline
Develop the RFP
- Completed RFP to take to market
Score the RFP responses and select a vendor
- Selected vendor
Make sure the vendor can meet your business requirements
- SLA validation
Module 3: Develop and Implement the Action Plan
- Develop a transition plan, assess the implementation risks, and develop a collaborative partnership with your vendor.
Key Benefits Achieved
- Completed implementation plan, risk mitigation plan, and vendor management plan.
Use a tabletop planning exercise to put your processes to the test
- Transition process validation
Assess the implementation risks and develop a mitigation strategy
- Implementation risk mitigation strategy
Input your implementation plan into a Gantt chart and track your progress
- Completed project plan
Create the vendor communication plan
- Completed vendor communication plan
Make sure you have a vendor performance management process and conflict resolution plan
- Vendor performance management process and conflict resolution plan