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The IT department’s role in ensuring operational efficiency of companies in both the FinTech and InsureTech industries continues to become more and more important....
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Learn from your peers in government and public administration. The report includes trend data on budgeting and staffing, effort allocation to IT tasks, business...
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The TCO model created by Info-Tech Research Group provides organizations with a framework for managing IT costs at both a strategic level and a daily operational level....
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Learn from your peers in education. The report includes trend data on budgeting and staffing, effort allocation to IT tasks, business satisfaction with different IT...
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The IT standards policy organizes standards by technology category, distinguishes standards from preferred products, and documents products or policy standards that...
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Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...
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Use this tool to track your quality management improvement initiatives.
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Modify this survey template to understand satisfaction related to IT quality.
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Assess the current quality management maturity of each IT practice area.
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Begin your quality journey.
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