Service Management - Storyboard

IT Service Management Selection Guide – Phases 1-2

Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.

Stabilize Release and Deployment Management – Phases 1-4

Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...

Create a Service Management Roadmap – Phase 1: Launch Project

This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.

Create a Service Management Roadmap – Phases 1-4

This blueprint will help you develop a roadmap for your service management program.

Create a Service Management Roadmap – Phase 2: Assess the Current State

This phase will help you assess multiple aspects of your service management program to establish the current state.

Create a Service Management Roadmap – Phase 3: Identify the Target State

This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.

Create a Service Management Roadmap – Phase 4: Build the Roadmap

This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.

Develop a Plan to Pilot Enterprise Service Management – Phases 1-3

This blueprint will help you develop an action plan to pilot enterprise service management.

Develop a Plan to Pilot Enterprise Service Management – Phase 3: Identify ESM Pilot and Finalize Action Plan

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...

Develop a Plan to Pilot Enterprise Service Management – Phase 1: Understand ESM and Get Buy-in

This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you understand enterprise service management (ESM) concepts, determine the...
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