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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...
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Use this blueprint to accurately identify and align your IT services to your enterprise to ensure you deliver optimal business value from the enterprise customer perspective.
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
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The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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