Service Management - Storyboard
Topics
Types of Content
Service Management Integration With Agile Practices StoryboardUnderstand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business... |
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Create an IT View of the Service Catalog – Phase 3: Identify Underpinning ServicesThis phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog. |
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Create a Service Management Roadmap – Phase 1: Launch ProjectThis phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices. |
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Create a Service Management Roadmap – Phase 2: Assess the Current StateThis phase will help you assess multiple aspects of your service management program to establish the current state. |
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Create a Service Management Roadmap – Phase 3: Identify the Target StateThis phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities. |
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Elevate Your Service Capabilities to Drive Enterprise Value – Phases 1-3Use this blueprint to define and plan your journey to realizing Exponential IT for service management. |
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Fast-Track Your Enterprise Service Design Phases 1-5A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization. |
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Create a Service Management and IT Operations Strategy – Phases 1-3A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational... |
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Stabilize Release and Deployment Management – Phases 1-4Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release... |
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Define Your Enterprise IT and Digital Services – Phases 1-4Use this blueprint to accurately identify and align your IT services to your enterprise to ensure you deliver optimal business value from the enterprise customer perspective. |
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