Strategy & Governance

IT Management & Governance: The Next Evolution

Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.

Implementing an AI Risk Management Framework: Develop Your Ability to Manage AI-Related Risk

​The growth of AI is creating significant opportunity while generating an equally significant number of new risks. The scope and impact of these risks is driving an...

Imagine, Create, Innovate: LLM Prompt Engineering

The Gen AI landscape is vast and full of unrealized possibility. Targeted and specific prompt engineering can help you unlock the full potential of what Gen AI can do for...

Don't Look Past What Drives Your Organization's Success

​Don’t ignore what your customers truly want. Many organizations are not integrating customer opinion data with internal data sources. Yet integrating such data can provide...

Applying AI Across Customer Service

​Discover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...

Innovation Is Not Enough: Adopt a Culture of Intrapreneurship

​Intrapreneurship is a top priority at many organizations but rarely achieved. Why is intrapreneurship so challenging? Explore factors impacting intrapreneurship and learn...

Are We There Yet? The Importance of a Clear Guiding Star for Your Team

We are all on a journey. As we continue to evolve toward Exponential IT, leaders in IT need to create a driving message or mission to align their team and their...

Where Are They Now? Blockchain Edition

​Blockchain technology was all the rage a few short years ago, but it’s since fallen off the radar. Uncover the truth behind blockchain’s precipitous rise and fall as an...

Ignorance Is NOT Bliss in an Exponential World

Ignore the exponential advancement of technology at your peril. IT leaders must make the time to stay on top of the exponential advancement of technology. Learn what you...

How AI Is Being Used to Create (Dis/Mis)information

The proliferation of cheap, abundant, and easy-to-automate Gen AI tools has accelerated the spread of dis- and misinformation. Organizations can respond in a number of...
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