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IT is a team sport, and adversarial relationships between central and distributed IT are unproductive. Historically, organizations have vacillated between centralizing or...
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It can be easy to think AI can accomplish anything, but there are fundamental limits to its potential. Understanding the basic ideas behind chaos theory can help you...
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Explore the importance and impact of the EU AI Act. Organizations within its purview will need to prepare to comply with the Act. Effective compliance will require a clear...
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Many IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners and...
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Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.
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Don’t ignore what your customers truly want. Many organizations are not integrating customer opinion data with internal data sources. Yet integrating such data can provide...
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The Gen AI landscape is vast and full of unrealized possibility. Targeted and specific prompt engineering can help you unlock the full potential of what Gen AI can do for...
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The growth of AI is creating significant opportunity while generating an equally significant number of new risks. The scope and impact of these risks is driving an...
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Discover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...
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Start your core IT process improvement journey with the actionable insights from this keynote presentation delivered at Info-Tech LIVE 2024.
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