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In 2025, IT leaders will have to go from managing information to cultivating high-quality knowledge. They will face a transformative challenge: to adapt people, process,...
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Research consumption reveals IT started building the foundation in 2024 to future-proof the organization.
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Research consumption reveals IT started building the foundation in 2024 to future-proof the organization.
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How AI is used in proposal management.
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How AI is used for calendar management.
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The latest AI announcements and offerings from Amazon’s re:Invent 2024 and Microsoft’s Ignite 2024 conferences, Google’s Gemini 2.0 foundation model, voluntary AI...
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How AI Augments Customer Experience
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An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.
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Develop a holistic, integrated vision for IT operations and service management practices in alignment with your organization’s greater goals.
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A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...
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