Strategy & Governance

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Info-Tech’s Best of 2024 Report: IT Moves Into Position Research consumption reveals IT started building the foundation in 2024 to future-proof the organization.
Clockwise Case Study: AI for Calendar Management How AI is used for calendar management.
QorusDocs Case Study: AI for Proposal Management How AI is used in proposal management.
AI Transformation Brief – December 2024 The latest AI announcements and offerings from Amazon’s re:Invent 2024 and Microsoft’s Ignite 2024 conferences, Google’s Gemini 2.0 foundation model, voluntary AI...
Customer Experience AI Summary How AI Augments Customer Experience
Service and Operations Task Planning and Role Assignment Tool An Excel-based template to document and prioritize activities.
Business-ITOps Alignment Workbook An Excel-based workbook to define key focus areas and leverage additional Info-Tech resources to guide you through improvements.
Service and IT Operations Strategy and Roadmap Template A customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation.
Handy.ai Case Study: AI for Process Orchestration and Automation How AI is used in process orchestration and automation.
Create a Service Management and IT Operations Strategy – Phases 1-3 A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...