Stabilize Release and Deployment Management – Phases 1-4

Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...

Release and Deployment Management Metrics Tool

This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.

Implement an IT Employee Development Plan

Today, operating environments change quickly, and it is critical that IT departments develop the competencies employees need both today and in the future. Do this...
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Feedback and Coaching Guide for Managers

Use the Feedback and Coaching Guide as a handy reference tool on how to provide meaningful feedback that will inspire change, and how to coach employees towards achieving...

Storyboard: Optimize the Mentoring Program to Build a High Performing Learning Organization

As workforce composition shifts, mentoring programs must move beyond the traditional senior-junior format option. Organizational culture and goals will dictate the best...

Peer Mentoring Guidelines

Use this set of guidelines to help learners leverage the advantages of peer mentoring.

Mentoring Agreement Template

Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.

Help Managers Inform, Interact, and Involve on the Way to Team Engagement

The responsibility of employee engagement has been abdicated to HR and the executive team for years. It’s time for managers to take ownership.

Storyboard: Manage Stakeholder Relations

Design a stakeholder management plan and a communication plan to tailor your approach for maximum success.

Storyboard: Establish a Service-Based Costing Model

Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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