Sample LOB Services – Industry Specific

This is a template of common services provided by IT organizations within certain industries. It is designed to get you thinking about other common services offered...

Design & Build a User-Facing Service Catalog – Phase 1: Launch the Project

The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...

Effectively Recognize IT Employees – Phase 3: Implement the Recognition Program

The final phase of the blueprint will provide all the steps needed to rapidly build and roll out a recognition action and sustainment plan, including training managers to...

Mitigate Key IT Employee Knowledge Loss Storyboard

Use this tool to define a specific process for managing security incidents and reducing their effects on the organization. Through effective knowledge transfer, minimize...

Help Managers Inform, Interact, and Involve on the Way to Team Engagement

The responsibility of employee engagement has been abdicated to HR and the executive team for years. It’s time for managers to take ownership.

Sample LOB Services – Functional Group

Functional groups behave like categories for LOB services. Included here are common services performed by functional groups found in many organizations.

Kick-Start IT-Led Business Innovation – Phase 3: Prototype

Create rapid prototypes that allow users to experience an idea before it is built. Prototyping will give you the feedback you need to refine the solution and prepare to...

Build a Strategic Workforce Plan – Phase 1: Initiate the Project

Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.

Effectively Recognize IT Employees – Phase 1: Assess the Current Recognition Landscape

This phase will walk you through the data collection necessary to understand the current perceptions around recognition practices in the organization and determine the...

IT Strategy Executive Summary Illustrative Example

This example will show you a completed IT strategy executive summary.
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