CIO - Storyboard

Build a Strategic Workforce Plan – Phase 1: Initiate the Project

Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.

Build a Strategic Workforce Plan – Phase 3: Build and Monitor the SWP

The effort you put in place to fill workforce gaps needs to be appropriate for the benefits you hope to achieve. Fiercely prioritize your initiatives and ensure the...

Design & Build a User-Facing Service Catalog – Phase 1: Launch the Project

The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...

Improve Employee Engagement to Drive IT Performance – Phase 1: Measure Employee Engagement

This phase of the blueprint will help you select the employee engagement survey that is right for you, launch the survey, and review the results.

Improve Employee Engagement to Drive IT Performance – Phase 3: Select and Implement Engagement Initiatives

This phase of the blueprint will help you implement an action plan for improving your staff's engagement.

Implement an IT Chargeback System – Phases 1-4

This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.

Implement IT Chargeback – Phase 2: Define

In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...

Implement IT Chargeback – Phase 3: Implement

In the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units.

Build an IT Risk Management Program – Phases 1-3

Managing risk has never been more important. Ensure that your organization has an established and manageable way of governing a process related to identifying, assessing,...

Create an IT View of the Service Catalog – Phase 1: Launch the Project

This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
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