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AI-assisted code generation tools provide strong ROI. Use Info-Tech's buyers guide to navigate the market and select an appropriate tool for your organization.
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Dialpad has launched an agentic AI platform, extending its unified communications capabilities into autonomous AI operations for customer experience. Dialpad’s phased...
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Zendesk’s virtual AI Summit introduced the Resolution Platform, next-generation Voice AI Agents (entering early access in January 2026), and new AI-driven modules developed...
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Use this research to transform your relationships with stakeholders in order to drive IT satisfaction and success.
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A template that clearly communicates your DXP needs to interested vendors.
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A methodical guide designed to help you find and select a DXP that meets your organization’s unique needs.
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A comprehensive template that will allow you to give detailed instructions to vendors.
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In 2025, Salesforce launched its Next Gen Marketing Cloud, debuting a new “agentic marketing” model in which autonomous AI agents independently build, personalize, and...
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The Canadian leg of Microsoft’s AI Tour presented a “Copilot everywhere” strategy for “frontier firms.” While data sovereignty was a primary message, important...
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At WebexOne 2025, Cisco emphasized AI agents, interoperability, and resilient infrastructure. Updates to Webex and Contact Center highlight enterprise reliability and...
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